A multipartner collaboration with HonorBuilt, Qu unified commerce and POS, Decision Logic Solutions, and Point B Consultants, Golden Corral Corporation propels its restaurant business processes to new heights.
With over 50 years of history, Golden Corral is executing an ambitious growth strategy that includes expanding its buffet restaurants, increasing off-premise sales, and advancing digital ordering. The recent national rollout of the Qu’s unified commerce platform / POS, Decision Logic suite of web and mobile solutions back-office system standardization, which utilizes the AT&T retail network bundle, has empowered its restaurants to reach the new heights.
More Than An Equipment Upgrade
This rollout marked a shift in how Golden Corral utilizes technology to support restaurant operations and enhance the guest experience. The installation of new hardware at every location nationwide required a precise overnight transition and seamless vendor collaboration to avoid possible business disruptions. As one of Qu’s preferred implementation and staging partners, HonorBuilt played a key role, using a dedicated team of full-time technicians and a proven process to ensure the project stayed on time, on budget, and met specifications.
“We knew we needed a partner who could manage the complexity of this upgrade,” said Dawn Gillis, Chief Information Officer of Golden Corral. “HonorBuilt quickly proved its value by recommending that we address issues related to back-office cable management and replace old network wiring with the POS rollout to build a strong, reliable technology backbone. HonorBuilt was the right partner to make this happen.”
Dubbed “Cloud Corral,” Golden Corral’s new technology platform integrates Qu’s point-of-sale, native online ordering, drive-thru, and kitchen solutions, streamlining sales and many operations processes across all locations. The brand now operates on a cloud-based platform with centralized menu management while allowing franchisees to adjust daypart pricing by location. Since implementing Qu’s technology, Golden Corral has reduced training time on their old system from several shifts to about 30 minutes, demonstrating the system’s ease of use and adaptability.
“Partnering with Qu meant more than just acquiring new hardware and software for our front-of-house operation — it was about embracing a holistic transition strategy,” said Dawn Gillis. “Their solutions are intuitive and tailored to support the unique aspects of our business.”
A Proven End-to-End Solution
In 2024, Golden Corral, Qu, and HonorBuilt successfully completed the full brand rollout to Qu’s unified platform within just seven months. HonorBuilt managed every aspect of the deployment, from procuring and staging to configuring equipment ahead of installation to drop shipping ready to install restaurant specific bundles.
HonorBuilt provided end-to-end support throughout the nationwide rollout, ensuring all hardware was fully prepared from day one. The system-wide effort established a strong foundation for future growth, backed by HonorBuilt’s expertise and commitment to quality.
HonorBuilt’s approach is rooted in one of its core principles: Honorism #2 – We make it happen, no matter what. That same commitment guided this rollout, leaving Golden Corral, its restaurant operators, and its guests with the best possible results.
About Golden Corral
Founded in 1973 and based in Raleigh, N.C., Golden Corral is the nation’s largest grill-buffet restaurant chain. Golden Corral strives to make pleasurable dining affordable for all families. Golden Corral restaurants are 99% locally owned and operated by independent franchisees. While its commitment begins each day with preparing delicious food, Golden Corral also believes in providing outstanding hospitality and giving back. Service to others is a hallmark of the Golden Corral brand. In 2023, Golden Corral was recognized as one of the nation’s top 50 “Most Loved Brands” by Yelp. They were also recognized for valuing their customers and providing excellent customer service by Newsweek, “America’s Best Customer Service 2024.” In addition, Golden Corral has received multiple workplace awards in recognition of their deep-rooted culture. Golden Corral restaurants nationwide have long been strong supporters of the U.S. Military and DAV (Disabled American Veterans) and have more recently partnered with Project Healing Waters, an organization that helps active military service personnel and Veterans in need through a dedicated, developed curriculum of fly fishing, fly casting, fly tying, and fly rod building. Golden Corral is also the founding sponsor of Camp Corral, a 501(c)(3) tax-exempt, nonprofit corporation, which provides free, one-of-a-kind summer camp experiences for children of wounded, injured, ill or fallen service members. For more information, visit goldencorral.com and follow Golden Corral on Facebook, Instagram and X, formerly known as Twitter.
About HonorBuilt
HonorBuilt specializes in restaurant technology deployments, providing nationwide installation, support, and system integration services. Known for reliability and precision, HonorBuilt ensures that every project — no matter the scale — is completed with minimal disruption to business. From POS systems to back-office tech, HonorBuilt helps restaurants keep their operations running smoothly.