BuiltToRespond
Knowledgeable technicians ready to support you at a moments notice.
Down or degraded systems can have major repercussions for your customers, employees, and the bottom line. We get it. After all, we’re in the business of building and supporting reliable infrastructure. Our customers told us how they struggled with break/fix and moves, adds, changes in their locations. Techs were unreliable, unknowledgeable, unavailable or some combination of the three. That’s why we developed Dedicated Field Services.
A dedicated expert who knows your location.
Dedicated means just that. You will know your location’s assigned technician’s name.
They will know your team’s names too. This person will also know your technology and be equipped to respond to ANY systems issue onsite. You get knowledgeable, prepared field service visits.
Next Day Response
When critical systems are down, who can afford to wait days for help? Our Dedicated Field Service program is designed to respond to critical issues in hours, 365 days a year. Response times will vary based on your locations but will never be longer than 8 hours. Most of the time we’ll be right over!
Proactive Annual Wellness Visits
Like your doctor prescribing exercise to stay healthy, we prescribe an annual Wellness Visit to our Dedicated Field Service clients. A Wellness visit is an afterhours cleanup and reset of your systems back to your specifications. These visits keep your locations in top shape, so support calls go quicker, systems are fully operational, and downtime is reduced.
“Jim ‘N Nicks has had significant issues with other support providers whose technicians don’t show up on time or were incapable of completing the job. HonorBuilt not only has the ability to schedule expert technicians… faster, but the ability to acclimate with our brand and culture to provide a level of service that is unattainable by NCR and other large OEM partners.”
Billy Koehler
VP of IT
White-glove technical support.
Our US-based help desk is available to you 24/7/365.
They answer the phone in less than a minute. They’re trained on your technology. They see every call through resolution.
Our expertise comes from experience.
For 20 years, we’ve had the honor of working with leading restaurant and retail brands to open new locations, upgrade their technology, and support technology uptime.
How can we help you achieve your goals?
Installations
- BuiltToExpand
- New Openings
- Technology Rollouts
- Structured Cabling
- Project Management
Logistics
- BuiltToExpand
- New Openings
- Technology Rollouts
- Structured Cabling
- Project Management
Support
- BuiltToExpand
- New Openings
- Technology Rollouts
- Structured Cabling
- Project Management
Our expertise comes from experience.
For 20 years, we’ve had the honor of working with leading restaurant and retail brands to open new locations, upgrade their technology, and support technology uptime.
How can we help you achieve your goals?
Installations
BuiltToExpand
New Openings
Technology Rollouts
Structured Cabling*
Project Management*
Installations
BuiltToExpand
New Openings
Technology Rollouts
Structured Cabling*
Project Management*
Support
BuiltToExpand
New Openings
Technology Rollouts
Structured Cabling*
Project Management*
honorism #2
There is no shortcut for the extra mile.
The work we do is too critical to take shortcuts. It takes meticulous planning, precise execution, and superior support to exceed expectations. Our goal is for every customer to have an above and beyond experience.